Privacy Policy
Introduction
Welcome to CareCollege.je. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our courses, or use our services.
Who We Are
CareCollege.je is an innovative online learning platform dedicated to providing high-quality educational courses and resources tailored to the needs of caregivers, healthcare professionals, and individuals seeking to enhance their skills in the care sector. Our mission is to empower learners through accessible, comprehensive, and engaging content that supports professional development and lifelong learning.
Our website, accessible at https://www.carecollege.je, serves as a hub for classroom and e-learning, offering a wide range of courses designed by industry experts. We are committed to delivering a seamless and user-friendly experience, ensuring that our learners can easily access and navigate the resources they need to succeed.
Beyond just a course provider, CareCollege.je is a community-driven platform that values the growth and success of each of our learners. We offer not only educational content but also support services, certifications, and ongoing development opportunities to help individuals thrive in their careers.
What Data We Collect
Personal Data
Personal Identification Information: When you register for an account, purchase a course, or contact us, we collect personal data such as your name, email address, billing and shipping addresses, payment details, and any other information you provide.
Comments and Reviews: When visitors leave comments or reviews on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
Files and Media: If you upload images or documents (such as C.V.s or Photo IDs) to our site, these may contain personal data, including embedded location data (EXIF GPS). We advise removing such data before uploading.
Usage Data
We collect information on how you access and use our website, including your IP address, browser type, operating system, the pages you visit, and the date and time of your visit. This data is used for analytical purposes to improve our services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information.
Types of Cookies:
- Essential Cookies: Necessary for the website to function correctly.
- Analytics Cookies: We use Google Analytics to understand how our website is used. This helps us improve our services.
- Functional Cookies: Enhance your experience on our site by remembering your preferences.
How We Use Your Data
We use your data for the following purposes:
- To process transactions: Your payment details are processed through secure third-party payment processors (e.g., WooCommerce).
- To manage your account: We use your information to provide you with account access, customer support, and related services.
- To improve our services: We analyze usage data to improve the functionality and user experience of our site.
- For marketing purposes: With your consent, we may use your email address to send you promotional content. You can opt-out at any time.
Legal Basis for Processing Personal Data
We process your personal data under the following legal bases:
- Consent: You have given your consent for one or more specific purposes (e.g., receiving marketing emails).
- Contract: Processing is necessary for the performance of a contract with you (e.g., processing your course purchase).
- Legal Obligation: Processing is necessary to comply with a legal obligation (e.g., tax and accounting regulations).
- Legitimate Interests: Processing is necessary for our legitimate interests, except where such interests are overridden by your fundamental rights and freedoms.
Who We Share Your Data With
We do not sell, trade, or rent your personal information to others. However, we may share your data with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services, such as:
- Payment Processors: WooCommerce and PayPal for handling payments securely.
- Email Marketing Services: Used for sending promotional emails to consenting users.
These third parties are obligated to maintain the confidentiality of your information and comply with data protection regulations.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example:
- Account Information: Retained as long as your account is active or as needed to provide services.
- Purchase History: Retained for as long as necessary to comply with legal obligations (e.g., tax records).
- Comments and Reviews: Retained indefinitely unless you request deletion.
Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
Right to Access
You have the right to request copies of your personal data that we hold. We may charge a small fee for this service if the request is excessive or repetitive.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete. You can update your personal information directly through your account settings or contact us for assistance.
Right to Erasure (Right to be Forgotten)
You have the right to request that we erase your personal data, under certain conditions, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw your consent (where applicable). This right may be limited if we are legally required to retain certain information.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data, or if the processing is unlawful and you oppose the erasure of the data.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. This applies only to personal data that you have provided to us and that is processed by automated means.
Right to Object
You have the right to object to our processing of your personal data where the processing is based on legitimate interests, direct marketing, or profiling. If you object to processing for direct marketing purposes, we will cease such processing immediately.
Right to Withdraw Consent
If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing conducted before your withdrawal.
Right to Lodge a Complaint
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with your local data protection authority.
How to Exercise Your Rights
To exercise any of these rights, please contact us through our Contact Us page. We will respond to your request within one month of receiving it, as required under GDPR.
Security of Your Data
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Refund and Cancellation Policy
Our refund policy allows users to cancel course purchases up to 7 days before the start of a course. Refunds will be processed through the original method of payment. If you wish to request a refund or cancel a course, please contact us through our contact form on the Contact Us page.
Dispute Resolution
In the event of a dispute, we encourage users to contact us directly through our Contact Us page to seek a resolution. We are committed to addressing and resolving any issues promptly and fairly.
User Responsibilities and Conduct
Users are expected to treat our platform and other users with respect. Offensive language, harassment, review bombing, or any other form of inappropriate behavior is strictly prohibited. We reserve the right to remove any content or user accounts that violate these standards.
International Users
Although our primary operations are based in Jersey, Channel Islands, we may serve users from different regions, including Africa and Indonesia. Please note that your data may be transferred to, stored, and processed in a country other than your own. By using our services, you consent to such transfer, storage, and processing. We comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside of the EEA or your region.
Marketing Communications
We send marketing emails to users who have opted in to receive them. You can provide your consent during the registration process. If you wish to opt-out of receiving marketing communications, you may do so at any time by clicking the “unsubscribe” link in any email or by contacting us directly through the Contact Us page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way your personal data is handled, please contact us through our Contact Us page.
