Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions we receive about our services, courses, and policies. Whether you’re looking for information about enrollment, course details, or support options, you’ll find the answers you need right here. If you have a question that isn’t addressed below, please feel free to contact us directly. We’re here to help!
Creating an account to book a course allows us to provide you with a personalized and seamless experience. With an account, you can easily:
Returning to book again becomes simpler and more efficient. Additionally, it helps us ensure that your data is protected and that you have a secure record of your completed courses and certifications.
We accept a variety of payment methods to make the process convenient for you. These include:
Managers also have the ability to request an invoice if required.
If you have any questions about payment options or need assistance, please feel free to contact our support team.
When you add the individual elements of a package/bundle to you basket a coupon will automatically be applied to your basket to adjust the price down.
Volume discounts are currently not provided, however, we do offer bundles and packages that discount the cost compared to buying the individual services.
We accept all major debit and credit cards for all courses. Managers will be given an invoice option upon request.
Once you have created an account and booked any course you will be sent an email with the booking details as well as a ticket. If you are booking for others the ticket will be sent to them directly. You can also return to carecollege.je and login to your account to view all of you bookings and, where applicable, you can make changes to the attendee details or the date of each course.
We now offer a range of Mandatory Packages to suit all circumstances but the right one depends on several factors; budget, time restraints and the level of training you want for your staff.
Classroom+ is the gold standard and offers managers the opportunity give staff access to e-learning straight away to cover regulatory requirements for most topics whilst managing the difficulty of scheduling classroom training for all staff.
Our most popular mandatory package is the Classroom package. All face to face training on all subjects.
In most circumstances all mandatory learning can be done in 2 days, minimising the impact to your business.
Once you have purchased a package you will be asked to provide learner details. Once these have been provided you will be sent the following depending on which package you have chosen:
Any further help can be given by one of our team.
Once you have purchased your package you will be sent “coupons” to book staff onto relevant courses on any available dates
